Terms of service

Last Updated: 11 August 2026

Welcome to [Your Business Name]. These Terms of Service govern your use of our website and the purchase of products and services from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms of Service.

1. About Our Business

[Your Business Name] operates an online retail and sourcing business providing customers with access to a range of products and services.

Products may be sourced locally or internationally depending on availability.

2. Eligibility

By using our website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use our website and services lawfully.
You will not use our website for fraudulent, unlawful or unauthorised purposes.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements and prices displayed on our website are accurate.

However:

Product colours may appear slightly different depending on your device or screen settings.
Minor variations in appearance, texture, finish or packaging may occur.
Product measurements may have a reasonable manufacturing tolerance.
Product packaging may differ from photographs where the manufacturer changes its packaging.

Such differences do not necessarily constitute a defect.

4. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to correct pricing, description or listing errors.

If an obvious pricing error occurs, we may contact you before processing the order and provide you with the option to proceed at the correct price or cancel the order.

5. Orders

Placing an order constitutes a request to purchase the selected products.

An order is only considered confirmed once payment has been successfully received and the order has been accepted by us.

We reserve the right to decline or cancel an order where:

Payment cannot be verified.
The product is unavailable.
There is an obvious pricing or listing error.
We reasonably suspect fraud or unauthorised activity.
Circumstances outside our reasonable control prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.

6. Payment

Customers are responsible for ensuring that payment information and payment references are correct.

Where payment is made by bank transfer or another manual payment method, customers may be required to provide proof of payment.

Orders will not be processed until payment has been verified.

A payment reference may be required to contain your order number or WhatsApp number to allow us to correctly identify the payment.

7. Sourced and Imported Products

Certain products may be sourced specifically for customers from international suppliers.

Because these products may be ordered specifically according to customer requirements:

Availability may change before an order is fulfilled.
Supplier stock may change without notice.
Delivery times may vary.
Product packaging may differ from the images shown online.
Certain products may have minor variations from the original listing.

Where a supplier becomes unable to fulfil an order, we will make reasonable efforts to provide an alternative solution, replacement or applicable refund.

8. Shipping and Delivery

Estimated delivery times are provided as guidelines and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Customs procedures.
International shipping delays.
Local courier delays.
Supplier delays.
Weather or other unforeseen events.
Public holidays.
Customs inspections.
Other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

9. Risk During Delivery

We will take reasonable steps to ensure that products are appropriately packaged and dispatched.

Customers should inspect their orders as soon as reasonably possible after delivery and notify us of any damage or issue in accordance with our Return & Refund Policy.

10. Returns and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

By purchasing from us, you agree to comply with the applicable return procedures and timeframes.

Nothing in these Terms of Service is intended to exclude or limit any rights you may have under applicable South African consumer-protection law.

11. Promotions and Discounts

Promotional offers, discounts and special pricing may be subject to specific conditions.

Unless expressly stated otherwise:

Promotions cannot be combined.
Promotional pricing may be available for a limited period.
We reserve the right to withdraw or modify promotions where permitted by law.
Promotional products may be subject to limited availability.

12. Website Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with the operation or security of our website.
Copy, reproduce or commercially exploit our content without permission.
Submit false, misleading or fraudulent information.
Use automated systems to abuse or interfere with our website.

We reserve the right to restrict or terminate access where we reasonably believe that these Terms have been violated.

13. Intellectual Property

Unless otherwise stated, all content on our website, including:

Logos;
Branding;
Product descriptions;
Graphics;
Photographs;
Videos;
Website designs;
Text; and
Other original materials

is owned by or licensed to [Your Business Name] and may not be copied, reproduced or commercially used without our prior written permission.

Product names, logos and trademarks belonging to third parties remain the property of their respective owners.

14. Third-Party Products and Suppliers

We may work with third-party manufacturers, suppliers, courier companies, payment providers and other service providers.

We are not responsible for circumstances outside our reasonable control involving third parties, although we will make reasonable efforts to assist customers where appropriate.

15. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for losses arising from circumstances beyond our reasonable control.

This may include delays caused by suppliers, shipping companies, customs authorities, payment providers, internet service providers or other third parties.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

16. Personal Information

We may collect and process personal information necessary to process orders, provide services, communicate with customers, arrange delivery and operate our business.

Personal information will be handled in accordance with applicable South African data-protection legislation and our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with the applicable revision date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate courts or dispute-resolution bodies.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

Business: middle man
WhatsApp: 078 095 4518
Email: middlemanza5@gmail.com
Website: www.middlemanchina.com

By placing an order with us, you acknowledge that you have read and understood these Terms of Service.