Shipping policy

SHIPPING POLICY

Last Updated: 11 August 2026

At middle man, we aim to provide reliable and transparent delivery services to our customers throughout South Africa.

Please read this Shipping Policy before placing your order.

1. Shipping Areas

We currently deliver to addresses within South Africa.

Delivery availability may vary depending on the product, supplier and delivery location.

If you are unsure whether we deliver to your area, please contact us before placing your order.

2. Processing Times

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on product availability and whether the product is already in South Africa or needs to be sourced internationally.

Customers may receive updates regarding their order through WhatsApp or other contact details provided at checkout.

3. Delivery Times

Estimated delivery times depend on the product and shipping method selected.

For locally available products, delivery times will generally be shorter.

For internationally sourced products, delivery may take longer due to international transportation, customs clearance and local delivery.

Any delivery timeframe displayed on our website is an estimated timeframe and not a guaranteed delivery date, unless expressly stated otherwise.

4. Internationally Sourced Products

Some products are sourced from suppliers outside South Africa.

Internationally sourced orders may be affected by:

  • Supplier processing times.
  • International transportation.
  • Customs clearance.
  • Customs inspections.
  • Flight or shipping schedules.
  • Port delays.
  • Courier delays.
  • Public holidays.
  • Weather conditions.
  • Other circumstances outside our reasonable control.

Customers acknowledge that these factors may affect the estimated delivery time.

5. Shipping Fees

Shipping fees are calculated according to factors such as:

  • Product size and weight.
  • Delivery location.
  • Shipping method.
  • Number of items ordered.
  • Whether the product is locally available or internationally sourced.

The applicable shipping fee will be communicated or displayed before the order is finalised where applicable.

6. Customs and Import Charges

For internationally sourced products, customs duties, taxes, import charges or other government fees may apply depending on the nature and value of the shipment.

Where such charges are not included in the quoted price, the customer may be responsible for paying them.

Where we provide an all-inclusive shipping price, any included charges will be communicated to the customer before the order is confirmed.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

This includes:

  • Full name.
  • Contact number.
  • Street address.
  • Suburb.
  • City/Town.
  • Province.
  • Postal code.
  • Any relevant delivery instructions.

We are not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.

8. Failed Deliveries

If a courier is unable to deliver an order because:

  • The customer is unavailable;
  • The address is incorrect or incomplete;
  • The customer refuses delivery;
  • The customer does not respond to the courier; or
  • Additional delivery arrangements are required,

additional delivery charges may apply.

Customers may be contacted to arrange another delivery attempt or collection where applicable.

9. Tracking

Where tracking information is available, customers may receive a tracking number or delivery update.

Tracking information is provided by the relevant courier or shipping provider and may take some time to update after an order has been dispatched.

We are not responsible for delays in tracking updates provided by third-party shipping companies.

10. Delays

While we make reasonable efforts to meet estimated delivery times, delays can occur.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs authorities.
  • Shipping carriers.
  • Suppliers.
  • Courier companies.
  • Weather.
  • Strikes.
  • Public holidays.
  • Port or airport congestion.
  • Government restrictions.
  • Other unforeseen circumstances.

If we become aware of a significant delay, we will make reasonable efforts to communicate the relevant information to the customer.

11. Damaged Packages

Customers should inspect their package as soon as reasonably possible after delivery.

If your package appears significantly damaged, please take photographs or videos of the packaging and product before disposing of any packaging materials.

If the product itself is damaged or defective, contact us within 7 days of receiving the order in accordance with our Return & Refund Policy.

12. Missing or Incorrect Items

If you believe that an item is missing or that you received an incorrect product, contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • Your name.
  • Your contact number.
  • Photographs or videos of the package and products received.
  • A description of the issue.

We will investigate the matter and provide an appropriate resolution where the issue is confirmed.

13. Delivery Confirmation

Once the courier or delivery provider confirms that an order has been delivered to the address supplied by the customer, the order will generally be considered delivered.

If you believe an order was incorrectly marked as delivered, contact us as soon as possible so that we can investigate with the relevant delivery provider.

14. Orders Containing Multiple Products

If an order contains multiple products, the products may not necessarily arrive together.

Products may be dispatched separately depending on:

  • Supplier availability.
  • Product location.
  • Warehouse availability.
  • Shipping arrangements.
  • Courier logistics.

Customers will be notified where separate deliveries are applicable.

15. Contact Us

For shipping-related questions or delivery assistance, please contact us:

Business: [Your Business Name]
WhatsApp: 078 095 4518
Email: [Your Email Address]

We recommend keeping your order number available when contacting us so that we can assist you more efficiently.

16. Acceptance of This Policy

By placing an order through our website, you acknowledge that you have read and understood this Shipping Policy.

Nothing in this Shipping Policy is intended to remove or limit any rights you may have under applicable South African law.